Your Hospital Stay

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We know that a hospital stay can be a stressful and nerve-wracking experience. Our Access Services team is here to walk you or your loved one through the process of being admitted to the hospital. We will work with you closely to review your medical and insurance information and ensure that the administrative elements of your hospital experience are orderly and complete.

Our staff will help you to complete and sign all required forms and will share important information regarding your privacy, rights, and responsibilities as a patient. We can also coordinate the support of a medical interpreter.

Please contact us with any questions at 413-447-2851.

Our care coordination team of experienced case managers is integral to helping you and your loved ones understand and manage your hospital experience. By focusing on the unique needs of each patient, case managers coordinate an orderly discharge from the hospital and a safe transition to the patient’s next care setting.

Case managers, who are trained RNs or licensed social workers, conduct regular assessments to identify high-risk patients and evaluate their complex care needs relating to patient safety, medical stability, and psycho-social, financial, or legal issues.

If you would like to meet with a case manager, please ask at the nursing unit desk or contact our Case Management Office Coordinator, Erin Weatherwax, at 413-447-2422 or

Berkshire Health Systems (BHS) strives to create a supportive environment focused on the needs of our patients and their families. You may receive a text, e-mail, or telephone call within a few days of your hospital stay or appointment at one of our facilities, asking about your experience as a patient.

This survey should only take a few minutes of your time. Please give honest feedback when answering the questions. We will use your responses to improve the care we provide at BHS.

You may be asked questions like:

  • During your most recent visit, did this provider listen carefully to you?
  • Did this provider give you easy-to-understand information about these health questions or concerns?
  • What number would you use to rate this provider?
  • Would you recommend this provider’s office to your family and friends?

Contact Us to Share Your Feedback

BMC Patient Experience
Berkshire Medical Center
725 North Street
Pittsfield, MA 01201
Phone: 413-447-2466
Fax: 413-496-6818

Fairview Patient Experience
Marsha Moquin, RN, CCN, LICSW, Director of Case Management
Fairview Hospital
29 Lewis Avenue
Great Barrington, MA 01230
Phone: 413-854-9636

All patients have the right to make complaint without fear of reprisal. We encourage you to do so by contacting our Patient Experience Department the nursing or department director, or your physician. Additionally, complaints may be made to external agencies, including the Massachusetts Department of Public Health, Board of Registration of Medicine, and Department of Mental Health. Please contact Patient Experience if you would like additional information.