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Primary Care

From performing routine check-ups and screenings, to diagnosing common conditions and coordinating specialty care, BHS’s expert primary care providers are here to help patients get and stay healthy.

Primary Care
Urgent Care

Berkshire Urgent Care provides our patients with convenient access to care for minor illnesses and injuries. Our on-site lab and X-ray services allow us to give patients their results in minutes, so they can begin the healing process.

Urgent Care
Emergency Care

Berkshire Health Systems provides around-the-clock emergency care for North, Central, and South Berkshire communities as part of our integrated system of care, anchored by the advanced level of care offered at the Berkshire Medical Center Trauma Center.

Emergency Care
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Primary Care

From performing routine check-ups and screenings, to diagnosing common conditions and coordinating specialty care, BHS’s expert primary care providers are here to help patients get and stay healthy.

Primary Care
Urgent Care

Berkshire Urgent Care provides our patients with convenient access to care for minor illnesses and injuries. Our on-site lab and X-ray services allow us to give patients their results in minutes, so they can begin the healing process.

Urgent Care
Emergency Care

Berkshire Health Systems provides around-the-clock emergency care for North, Central, and South Berkshire communities as part of our integrated system of care, anchored by the advanced level of care offered at the Berkshire Medical Center Trauma Center.

Emergency Care
All Providers

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Primary Care

We’re here for our patients’ whole health journey. Your primary care team may consist of a physician, nurse practitioner, or physician assistant, who are all skilled in identifying and treating common conditions and ailments.

Primary Care
Specialty Care Providers

No matter the condition, our trusted and compassionate providers are on-call to best serve our patients. Our specialists work with patients to manage their conditions and provide personalized treatment plans to ensure individual needs are met.

Specialty Care Providers
Surgical Care Providers

Our surgeons, anesthesiologists, nurses, surgical technicians, and therapists are here to guide you through the process, from pre-surgical preparation to recovery and rehabilitation.

Surgical Care Providers
Home » Commitment to Excellence

Commitment to Excellence

Commitment to Excellence

Our patients are at the core of everything we do. We constantly strive to provide the highest quality care and exceptional patient experience so that Berkshire Health Systems remains the healthcare provider of choice for everyone in Berkshire County.

Working together, we deliver award-winning care to our community

At BHS, our family takes care of your family. But don’t underestimate this small-town feel. BHS offers a sophisticated, high-value care experience that combines the latest in advanced technology with compassion, integrity, and quality.

Each year, the BHS Board of Trustees and executive leadership team set ambitious system-wide goals for clinical quality and excellent patient outcomes, with full confidence in the exceptional care provided by our colleagues.

Independent assessment by the Joint Commission, Healthgrades, the Center for Medicare and Medicaid Services (CMS), and others who set the industry standards for quality, safety, and patient experience, regularly recognize Berkshire Medical Center and Fairview as top-performing hospitals.

Award-Winning Patient Outcomes

Providing the highest quality patient care is our goal, and awards from organizations like Healthgrades demonstrate that we are helping our patients to achieve the best possible outcomes.

Berkshire Medical Center – 5 Star – Total Knee
Berkshire Medical Center – 5 Star – Outpatient Total Knee
Fairview Hospital – 5 Star – Patient Experience
Berkshire Medical Center – 5 Star – Carotid Procedures
Berkshire Medical Center – 5 Star – Treatment of Sepsis
Berkshire Medical Center – 5 Star – Treatment of Respiratory Failure
Berkshire Medical Center – Gold Plus – Heart Failure
Fairview Hospital – Bronze – Rural Stroke
Berkshire Medical Center – Gold – NSTEMI
Berkshire Medical Center – Gold Plus – Stroke
Fairview Hospital – Gold – Heart Failure
Berkshire Medical Center – Star Performer – Orthopaedic

National Quality Recognition

Independent assessment by the regulating agencies that set the industry standards for quality, safety, and patient experience regularly recognize Berkshire Medical Center and Fairview as top-performing hospitals. As part of our ongoing efforts to improve quality and patient experience, we carry relevant lessons and practices to departments and facilities across our system. This means that our patients always have access to our award-winning standard of care.

  • Joint Commission (BMC & FVH)
  • NSQIP National Surgical Quality Improvement Program (BMC)
  • Healthgrades patient experience at FVH
  • Chartis Top Critical Access Hospital (FVH)
  • CMS 5 star (FVH)
  • BVNA SHP award (BMC)
  • Women’s Choice Awards (FVH)

Supporting and Transforming the Healthcare Workforce

We are One BHS, more than 4,000 employees strong. We are committed to investing in and supporting our people, as they are the very heartbeat of our system. We strive to remove barriers to employment and career advancement to create a more equitable, inclusive, and diverse workforce.

  • 2023 Employer of the Year (Massachusetts Business Roundtable and the Workforce Solutions Group)
  • Top 100 Women-Led Business (The Women’s Edge/The Boston Globe)
  • The Savings Award—Over 300 Beds (Yankee Alliance)
  • 2023 WorkWell Massachusetts Awards Large Employer Award Winner (Worksite Wellness Council of MA–WWCMA)
  • CHIME Digital Health Most Wired 2023
  • 2023 Employer of the Year (MassHire Berkshire Workforce Board)

Accreditations & Certifications

  • American College of Radiology Lung Cancer Screening Center of Excellence; Berkshire Medical Center (is this still current?)
  • National Consortium of Breast Centers National Quality Measures for Breast Centers (NQMBC) Certified Quality Breast Center of Excellence; Berkshire Medical Center
  • American College of Surgeons National Accreditation Program for Breast Centers
  • The Joint Commission Gold Seal of Approval, Berkshire Medical Center & Fairview Hospital
  • The Joint Commission Critical Access Hospital; Fairview Hospital; 2020
  • Accreditation Council for Graduate Medical Education and the Massachusetts Medical Society Medicine, Surgery, and Psychiatry Residency programs; Berkshire Medical Center
  • College of American Pathologists and the American Association of Blood Banks, Berkshire Medical Center Laboratory
  • The Commission on Cancer of the American College of Surgeons Cancer Care Program
  • American College of Radiology Mammography, CT scanning, MRI, and Ultrasound
  • Intersocietal Commission for the Accreditation of Nuclear Medicine Laboratories, Nuclear Medicine
  • The American Academy of Sleep Medicine Sleep Disorders Unit
  • Utilization Review Accreditation Commission and the Accreditation Commission for Health Care Community and Specialty Pharmacies

Memberships

  • American College of Surgeons, National Surgery Quality Improvement Program
  • American Hospital Association
  • American Joint Replacement Registry (AJRR)
  • Berkshire Business Roundtable
  • Council of Teaching Hospitals of the American Hospital Association
  • Dana Farber Cancer Care Collaborative
  • Massachusetts Business Roundtable
  • Massachusetts Hospital Association
  • Massachusetts Value Alliance
  • Metabolic and Bariatric Surgery Accreditation and Quality Improvement Program
  • National Association of Orthopaedic Nursing (NAON)
  • Yankee Alliance

Exceptional Care Teams

Berkshire Medical Center
Berkshire Medical Center is a designated Blue Distinction Center for Maternity Care, Knee Replacement, and Hip Replacement. Blue Distinction Centers demonstrate quality care, treatment expertise and better overall patient results.
Fairview Hospital and Berkshire Medical Center
Both Berkshire Medical Center and Fairview Hospital are accredited Geriatric Emergency Departments by the American College of Emergency Physicians, ensuring that our older patients receive well-coordinated, quality care at the appropriate level during every ED encounter.
Berkshire Internists
Massachusetts Health Quality Partners (MHQP) conducts the only statewide survey in Massachusetts of patients’ experiences in primary care. The results of this survey are used to identify the top performing adult and pediatric primary care practices each year.