Home » News » Healthgrades Names Fairview Hospital an Outstanding Patient Experience Award™ Recipient for the 12th Consecutive Year
Published: 03/18/2024

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Fairview Hospital among top 10% in nation for patient experience in 2024

Fairview Hospital announced that for the 12th consecutive year it has been recognized as a 2024 Outstanding Patient Experience Award™ recipient by Healthgrades, the leading resource consumers use to find a hospital or doctor. This achievement reflects Fairview Hospital’s commitment to providing an exceptional care experience for patients and their loved ones.

“For 12 years running, the south Berkshire community has given Fairview Hospital the highest marks for patient care, and this is a testament to the dedication the Fairview team has for only providing the best care possible,” said Darlene Rodowicz, President and CEO of Berkshire Health Systems. “Every member of the Fairview team should be justifiably proud of this incredible achievement.”

Fairview Hospital’s Vice President, Emmett Schuster, MHSA, ACHE, added, “Fairview Hospital is very proud of its history of excellent patient care and satisfaction. Our surveys speak to our Professionalism, Teamwork and Respect.  Our skills and attention to detail ensure our patients have the best care possible. We especially want to thank our community for their support and positive feedback.”

“The name of the award says it all about how the clinical team and support staff uphold the highest standards of quality,” said James Lederer, MD, BHS Chief Medical Officer/Chief Quality Officer. “Outstanding patient experience has made Fairview Hospital a model for the nation, and the entire staff shares in this commitment.”

To identify the top hospitals for patient experience, Healthgrades applies a scoring methodology to ten patient experience measures using Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data submitted by the hospital’s own patients. Survey questions focus on patients’ perceptions of their hospital care, from cleanliness and noise levels to medication explanations and staff responsiveness. The measures also include whether a patient would recommend the hospital to friends or family and their overall rating of the hospital.

For this annual analysis, Healthgrades evaluated more than 2,500 hospitals that submitted at least 100 patient experience surveys to the Centers for Medicare and Medicaid Services (CMS), covering admissions from January 2022 to December 2022. Of those hospitals evaluated, Fairview Hospital outperformed its peers–based on feedback from their own patients–to achieve this award.

“We commend Fairview Hospital for going above and beyond to provide a best-in-class care experience for patients during their hospital stay,” said Brad Bowman, MD, chief medical officer and head of data sciences at Healthgrades. “Fairview Hospital’s dedication to superior patient care is particularly impressive given recent declines in patient satisfaction scores across the country. We look forward to their continued leadership and commitment to ensuring the health and wellness of all patients.”

Consumers can visit healthgrades.com to learn more about how Healthgrades measures hospital quality and access the complete Outstanding Patient Experience Award Methodology. A patient-friendly overview of our methodology is also available here