Billing & Finances
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Struggling to pay your bill?
Patient Billing Customer Service:
Healthcare costs can be confusing. We’re here to help! Contact us today.
By Phone: Monday-Friday: 8:00am-4:30pm
413-447-2929.
By Email: PatientBilling@bhs1.org
In-Person Assistance:
Monday, Tuesday, Wednesday, Friday: 8:30am-4:00pm
Thursday: 9:30am-4:00pm
510 North Street, Suite 8, Pittsfield, MA.
We can help.
Learn about how our Advocacy for Access program can help with your bills.
Want a payment plan? You can set up a zero interest monthly payment plan for any bill, even a bill for a health insurance co-payment, co-insurance, or deductible.
Take action right away. There may be time limits that apply.
Policies & Guidelines
Financial Assistance Information
If you have medical bills because you did not have insurance, you may qualify for financial assistance. A paper application along with supporting documentation is required.
Important: Many health care bills are for co-payments, co-insurance, or deductibles that are required as part of your health insurance. Those bills are not eligible for financial assistance.
Contact our Advocacy for Access program at 413-445-9480 for more information. You can also contact us via e-mail at fapinfo@bhs1.org.
The documents linked to the right will help you find out if you qualify for financial assistance.
Do I qualify for Financial Assistance?
- Financial Assistance Policy – Berkshire Health Systems (pdf)
- Plain Language Summary of Financial Assistance Policies (pdf)
- Financial Assistance Application (pdf)
- Versiones en Español:
- la Política de Ayuda Financiera de Berkshire Health Systems
- Solicitud Para Ayuda Financiera
- Resumen en Language Sencillo
Advocacy for Access
Advocacy for Access helps uninsured and underinsured people access various programs that can pay for healthcare services, thereby reducing or eliminating inability to pay as a barrier to receiving health care.
If you live in Massachusetts, you may be able to get health insurance or help paying for your health care bills through a variety of state programs. Each program has different rules and income limits. Our staff can help you navigate the many available options. Assistance is available for individuals of all ages.
Our Services
- Assistance applying for, renewing, or resolving eligibility issues pertaining to MassHealth, ConnectorCare, Qualified Health Plans, or Health Safety Net (formerly known as Free Care) benefits
- MassHealth Disability Applications
- Premium Assistance Applications
- Medical Hardship: a program offered by Health Safety Net that allows patients to apply for relief from medical bills incurred from hospitals and community health centers within the past twelve months
- Referrals to:
- Local pharmacies that offer discounted medications
- Community Health Centers for both medical and dental services
- Other local human service agencies including: WIC, SHINE, Community Legal Aid, Department of Transitional Assistance, Berkshire Community Action Council, et al
Coverage Options
The following are some of the health coverage programs available to residents of Massachusetts:
- MassHealth
- MassHealth Premium Assistance
- Qualified Health Plans (including ConnectorCare)
- Health Safety Net & Medical Hardship
- Children’s Medical Security Plan
- Medicare Savings Program (MassHealth Buy-In)
The various programs available can cover the cost of provider visits, hospital stays, behavioral health & substance use disorder treatment, prescriptions, and emergency care.
SERVICIO DE INTERPRETES/Language Interpretation Services
El Servicio de Interpretes está disponible para aquellas personas cuyo idioma principal o de preferencia no es el inglés.
Language interpretation services are available for all patients. This service is available free-of-charge.
North Adams Regional Hospital (413) 881-5489
Berkshire Medical Center (413) 881-5489
Fairview Hospital (413) 770-2544
Walk-In and scheduled appointments are available at each location. Call for details.
Community Enrollment Partners
Ecu-Health Care is the designated outreach and enrollment site in northern Berkshire County for all of the Massachusetts health programs and they also help residents enroll into all supplemental programs associated with Medicare.
The SHINE Program provides free, unbiased and up-to-date health insurance information, counseling and assistance to Medicare beneficiaries of all ages and their caregivers. SHINE counselors can help seniors (and younger disabled Medicare beneficiaries) understand their Medicare benefits and other health insurance options.
No Surprises Act
This disclosure is applicable to services rendered at Berkshire Medical Center, Fairview Hospital, and Berkshire Faculty Physician Services.
When you get emergency care or get treated by an out-of-network provider at an in-network hospital or ambulatory surgical center, you are protected from surprise billing or balance billing.
Understanding Hospital Price Transparency
The charge description master (CDM) and payer-specific negotiated charges for Berkshire Medical Center, Fairview Hospital, and North Adams Regional Hospital have been made available for your inspection pursuant to the Centers for Medicare and Medicaid (CMS) hospital price transparency rule effective January 1, 2021
Please Note: The negotiated rates shown in the price transparency data do not reflect a patient’s out-of-pocket costs for any given treatment.
The rates between providers and insurers often do not translate into reliable information about expected out-of-pocket costs for patients. Out-of-pocket costs are dictated by specific benefit plans that are purchased by healthcare consumers. A patient’s costs will depend on the exact insurance policy held and how it applies to the specific services the patient is seeking. Additionally, the price transparency documents do not account for charity care or any state financial assistance programs for which a patient may qualify.
We encourage patients to obtain an estimate of their specific out-of-pocket costs by calling their insurance company and/or by requesting an estimate from our financial specialist by calling (413) 447-2316.
Please remember that these cost figures do not contain any information on the high quality and safety of patient care in our hospitals. Our continued commitment to quality and safety are at the heart of our mission.
Berkshire Medical Center
725 North Street
Pittsfield, MA 01201
Fairview Hospital
29 Lewis Ave
Great Barrington, MA 01230
North Adams Regional Hospital
71 Hospital Ave
North Adams, MA 01247
- Grouper in listing denotes inpatient payment methodology
- Excluded from the listing are services rendered by non-hospital employed physicians including, but not limited to: pathologist, radiologists and surgeons
- Negotiated rates do not include impact of payment policies that payers may apply during claim adjudication
- Negotiated rates do not include impact of any CPT modifier adjustments during claim adjudication
- Excluded from the listings are payers whose rates are not negotiated (i.e.- Medicare and Medicaid)