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Language Diversity Important to Healthcare Pittsfield, Massachusetts (MA) - Berkshire Health Systems
  1. Home
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  4. Health Take-Away
  5. Language Diversity Important to Healthcare

Health Take-Away

Health Take-Away

  • Alcohol's Impact on Breast Cancer Risk
  • Acupuncture Can Help with Relief in Breast Cancer Care
  • Breast Reconstruction Surgery Journey is Personal
  • Building Your Immunity during COVID-19
  • Emotional Toll of COVID-19
  • COVID-19 Anti-Body Testing: What It Tells You What It Won't
  • Treating Varicose Veins
  • Osteopathic Manipulative Medicine: What is OMM
  • Know Your Audiology Options
  • Pets as Therapists
  • Reducing the Stigma of Substance Use Disorder
  • Be Kind to Your Heart
  • Headache Care
  • Managing Presenteeism
  • Don't Struggle with Resolutions
  • Enjoy the Holidays Through the Gift of Giving
  • Seasonal Affective Disorder
  • Save a Life, Lift Your Soul, Give Blood
  • Team Approach for Breast Cancer
  • Surviving Breast Cancer: A Journey
  • Hunger in the Berkshires
  • Vaccinations Help Avoid Needless Risks
  • Embrace Mindfulness
  • Low Carb High Fat Diet has Benefits
  • Probiotics Uses the Good Bugs to Fight the Bad Ones
  • Use the Power of Nature for Better Health
  • Unplug from Online for Better Health
  • Weight Loss Through Narrowing Your Eating Window
  • Mammography and Dense Breast Tissue
  • Medication-Assisted Treatment for Addiction Disorder
  • Smoker or Former Smoker? Lung Cancer Screening is Recommended for You
  • Be Safe When Using Over the Counter Medications
  • Screenings for Colon Cancer
  • Thyroid Health Essential to Metabolism
  • Go for Nutrition that is Heart Healthy
  • High Blood Pressure and Ways to Lower It
  • Hospitalists: Your Around the Clock Caregiver
  • Weight Loss Surgery Has Lasting Impact
  • Can you Find Joy in the Holidays When Sick?
  • Coping with Holiday Depression
  • When Quitting Smoking You May Need to Try and Try Again
  • Vaginal Birth after C-Section
  • New Tool to Assess Breast Cancer Risk
  • Migraines: How to Treat Them
  • Vestibular Care: It's All in Your Ears
  • Prepare for a Healthy Trip Abroad
  • New Moms Encouraged to Breast Feed
  • Language Diversity Important to Healthcare
  • Latest Advances in Joint Replacement
  • Vaping and Nicotine Addiction
  • Urgent Care or Emergency Department
  • Free Medicare Wellness Visit
  • Rehabilitation from Stroke Onset
  • Life Threatening Stroke Can be Prevented
  • Mammography and MRI for Women with High Risk of Breast Cancer
  • Breaking the Silence on Kidney Disease
  • Stop Mindless Eating
  • Hospitals Working to Improve Heart Health
  • Your Healthy Gut Bacteria
  • Give Up Smoking in 2018
  • Healthy Resolutions for 2018
  • Healthy Giving for 2017
  • Concussions: Myths and Truths
  • Celebrate a Thankful & Healthy Holiday
  • Don't Die of Embarrassment: Get Screened for Colon Cancer
  • Don't Let the Flu Get You This Season
  • Advanced Cardiac Imaging
  • Chronic Wound Care
  • What is a Hospitalist?
  • Healthy Heart Rhythms
  • Wellness Coaching
  • Men's Health In Crisis
  • Prevent Stroke or Respond FAST
  • Walking to Good Health
  • Healing Through Acupuncture
  • Self Care is Our Future
  • Family Wellness - Play Together Stay Healthy Together
  • Rewriting Your Book of Life
  • Pre-Diabetes: A Wake-Up Call for Better Health
  • Overcoming Crisis With Resiliency
  • Stepping Off the Slippery Slope
  • Sleep & Wellness: Learning to Cherish Your Sleep
  • Kicking the Habit and Ending the Fear
  • High Blood Pressure: One of the Few Things in Life We Can Control
  • Friendship is Powerful Medicine
  • It's Flu Season: Get the Vaccine!
  • The Healing Power of Gratitude
  • Where's the Joy?
  • New Year's Resolutions to Live By
  • Preventing Falls: A Leading Health Risk for the Older Population
  • Staying Healthy in the Office
  • Exercising at Home and Staying Fit in the Winter
  • Cardiac Rehabilitation: Regaining a Healthier and Better Life
  • Nutrition & Exercise: Two Great Gifts for Children
  • A Screening That Has Saved More than a Million Lives
  • How Walking Can Change Your Life
  • Injury-Free Sports & Activities
  • Have a Healthy Summer
  • Head to a Farmers' Market
  • Just Breathe
  • Lyme Disease Facts
  • Mindful Eating
  • Empathy in Healthcare
  • Preparing Your Family for an Emergency
  • Helping Someone to Cope with Opioid Addiction
  • Breast Cancer Awareness: Mammograms Save Lives
  • Antibiotic Resistance
  • Lung Cancer Screening
  • Giving Thanks
  • Healthy Holidays
  • Alcohol's Impact on Breast Cancer Risk
  • Acupuncture Can Help with Relief in Breast Cancer Care
  • Breast Reconstruction Surgery Journey is Personal
  • Building Your Immunity during COVID-19
  • Emotional Toll of COVID-19
  • COVID-19 Anti-Body Testing: What It Tells You What It Won't
  • Treating Varicose Veins
  • Osteopathic Manipulative Medicine: What is OMM
  • Know Your Audiology Options
  • Pets as Therapists
  • Reducing the Stigma of Substance Use Disorder
  • Be Kind to Your Heart
  • Headache Care
  • Managing Presenteeism
  • Don't Struggle with Resolutions
  • Enjoy the Holidays Through the Gift of Giving
  • Seasonal Affective Disorder
  • Save a Life, Lift Your Soul, Give Blood
  • Team Approach for Breast Cancer
  • Surviving Breast Cancer: A Journey
  • Hunger in the Berkshires
  • Vaccinations Help Avoid Needless Risks
  • Embrace Mindfulness
  • Low Carb High Fat Diet has Benefits
  • Probiotics Uses the Good Bugs to Fight the Bad Ones
  • Use the Power of Nature for Better Health
  • Unplug from Online for Better Health
  • Weight Loss Through Narrowing Your Eating Window
  • Mammography and Dense Breast Tissue
  • Medication-Assisted Treatment for Addiction Disorder
  • Smoker or Former Smoker? Lung Cancer Screening is Recommended for You
  • Be Safe When Using Over the Counter Medications
  • Screenings for Colon Cancer
  • Thyroid Health Essential to Metabolism
  • Go for Nutrition that is Heart Healthy
  • High Blood Pressure and Ways to Lower It
  • Hospitalists: Your Around the Clock Caregiver
  • Weight Loss Surgery Has Lasting Impact
  • Can you Find Joy in the Holidays When Sick?
  • Coping with Holiday Depression
  • When Quitting Smoking You May Need to Try and Try Again
  • Vaginal Birth after C-Section
  • New Tool to Assess Breast Cancer Risk
  • Migraines: How to Treat Them
  • Vestibular Care: It's All in Your Ears
  • Prepare for a Healthy Trip Abroad
  • New Moms Encouraged to Breast Feed
  • Language Diversity Important to Healthcare
  • Latest Advances in Joint Replacement
  • Vaping and Nicotine Addiction
  • Urgent Care or Emergency Department
  • Free Medicare Wellness Visit
  • Rehabilitation from Stroke Onset
  • Life Threatening Stroke Can be Prevented
  • Mammography and MRI for Women with High Risk of Breast Cancer
  • Breaking the Silence on Kidney Disease
  • Stop Mindless Eating
  • Hospitals Working to Improve Heart Health
  • Your Healthy Gut Bacteria
  • Give Up Smoking in 2018
  • Healthy Resolutions for 2018
  • Healthy Giving for 2017
  • Concussions: Myths and Truths
  • Celebrate a Thankful & Healthy Holiday
  • Don't Die of Embarrassment: Get Screened for Colon Cancer
  • Don't Let the Flu Get You This Season
  • Advanced Cardiac Imaging
  • Chronic Wound Care
  • What is a Hospitalist?
  • Healthy Heart Rhythms
  • Wellness Coaching
  • Men's Health In Crisis
  • Prevent Stroke or Respond FAST
  • Walking to Good Health
  • Healing Through Acupuncture
  • Self Care is Our Future
  • Family Wellness - Play Together Stay Healthy Together
  • Rewriting Your Book of Life
  • Pre-Diabetes: A Wake-Up Call for Better Health
  • Overcoming Crisis With Resiliency
  • Stepping Off the Slippery Slope
  • Sleep & Wellness: Learning to Cherish Your Sleep
  • Kicking the Habit and Ending the Fear
  • High Blood Pressure: One of the Few Things in Life We Can Control
  • Friendship is Powerful Medicine
  • It's Flu Season: Get the Vaccine!
  • The Healing Power of Gratitude
  • Where's the Joy?
  • New Year's Resolutions to Live By
  • Preventing Falls: A Leading Health Risk for the Older Population
  • Staying Healthy in the Office
  • Exercising at Home and Staying Fit in the Winter
  • Cardiac Rehabilitation: Regaining a Healthier and Better Life
  • Nutrition & Exercise: Two Great Gifts for Children
  • A Screening That Has Saved More than a Million Lives
  • How Walking Can Change Your Life
  • Injury-Free Sports & Activities
  • Have a Healthy Summer
  • Head to a Farmers' Market
  • Just Breathe
  • Lyme Disease Facts
  • Mindful Eating
  • Empathy in Healthcare
  • Preparing Your Family for an Emergency
  • Helping Someone to Cope with Opioid Addiction
  • Breast Cancer Awareness: Mammograms Save Lives
  • Antibiotic Resistance
  • Lung Cancer Screening
  • Giving Thanks
  • Healthy Holidays

Language Diversity Important to Healthcare

Understanding cultures, not just languages, is key to treating a diverse patient population
By Veronica Torres Martin 

An increasingly diverse population of Americans is coming through the doors of our hospitals every day, speaking different languages, reflecting different cultures and having very different experiences and expectations around medical treatment. It’s not enough for hospitals to interpret the languages of their patients. They need to interpret their cultures. 

Simply put, people hurt differently in different languages and cultures. The way a patient from one Latin American country views and responds to medical treatment may be very different from the way a patient from a neighboring nation experiences it, much less someone from another country halfway around the world. A community could have the finest hospital and the most qualified doctors in the world, but if the patient can’t understand the language spoken – or if the treatment ignores or offends a patient’s cultural sensibilities – all of that clinical excellence may be wasted.

EstablishinTORRES MARTIN.jpgg trust and treating a patient medically means understanding them culturally, knowing who they are, where they’re from and what’s most important to them when it comes to healthcare.

Language is part of the equation. A trip to the Emergency Department or a hospital stay can be a worrisome ordeal for anyone. But if you’re among the more than 25 million Americans who, according to the Census Bureau, speak English “less than very well,” the experience can be even more intimidating. One in five U.S. residents — more than 61 million people — speak a language other than English at home.Another million or so use American Sign Language (ASL) to communicate, making it the fourth-most-used language.

Hospitals provide translation services because it’s the right thing to do. It’s also the law. Title VI of the Civil Rights Act requires hospitals and health clinics to provide the service to patients with limited English proficiency. Services generally are offered in three forms: In-person interpreting, with an on-site interpreter guiding the conversation between patient and provider; telephonic interpreting with an offsite interpreter; and video remote interpreting, using webcams and screens to provide spoken or sign language interpretation. 

Having qualified, certified interpreters schooled in medical terminology is essential. In the past, translating often was improvised, with family members, friends or other nonqualified people serving as interpreters. Clinicians often tried to “get by” with basic language skills, but much was lost in the translation. In medical situations, that’s just not acceptable.

Aside from language, the larger responsibility is understanding diverse customs, values and beliefs that can play so heavily in hospital interactions. Some examples: 

  • Health beliefs: Some cultures believe talking about a possible poor health outcome may cause that outcome to occur.
  • Health customs: In some cultures, family members play a large role in health care decision-making.
  • Ethnic customs: Differing roles of women and men in society may determine who makes decisions about accepting and following through with treatments.
  • Religious beliefs: Religious faith may affect health care-seeking behavior and willingness to accept certain treatments.
  • Dietary customs: Dietary advice will be difficult to follow if it doesn’t conform to their foods or cooking methods.
  • Interpersonal customs: Eye contact or physical touch will be expected in some cultures and inappropriate or offensive in others.

Hospitals that truly work to understand their patients’ cultural values, beliefs and practices are more likely to have positive interactions. That translates into better health outcomes, reduced readmissions and a healthier population overall. 

At a time when issues like immigration and basic respect for cultural differences are so much a part of the public dialogue, hospitals and health care systems in the U.S. must continue to meet the responsibility of treating all patients – no matter where they came from or what language they speak – with dignity, compassion and the best possible clinical care. 

Veronica Torres Martin, B.A., is the Language Services Manager for Berkshire Medical Center.

 

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