"The sum of all interactions, shaped by an organization's culture, that influence patient perceptions across the continuum of care." - The Beryl Institute
BMC Patient Experience Staff
Director: Chelsea Robert
Patient Experience Specialist: Jennifer Bailey
Support Services Assistant: Kim French, CAP
Monday – Friday: 8:00 am – 4:00 pm
*Please contact the Nursing House Supervisor for assistance during other hours.
The Patient Experience Department is located in BMC’s main hospital building (725 North St., Pittsfield, MA), off of the lobby, next to the BMC Chapel. Feel free to stop in during our office hours or call ahead to schedule an appointment at your convenience.
For more information contact the BMC Patient Experience Department:
Phone: (413) 447-2466
Fax: (413) 496-6818