Berkshire Health Systems
  • Coronavirus Information Kiosk
  • Berkshire Patient Portal
  • COVID-19 Relief Fund for Berkshire Health Systems
  • Pay Your Bill Online
  • About Us
  • Employment
  • Coronavirus Information Kiosk
  • Berkshire Patient Portal
  • BMC Parking Maps
  • Advocacy for Access
  • Berkshire Patient Portal
  • BHS Blood Drawing Stations
  • BHS Bloodmobile
  • BHS Community Benefits Implementation Plan
  • BHS News
  • BHS Privacy Practices
  • BMC Community Benefits Report FY 2018
  • Fairview Hospital FY 2018 Community Benefit Report
  • BMC Medical Interpreters
  • Community Outreach Program
  • County Health Needs Assessment
  • Financial Counseling/Ayuda Financiera
  • Helpful Patient Tools
  • Medical Interpreters at Fairview
  • MedlinePlus
  • MedlinePlus en Espanol
  • One Medical Passport
  • Pay Your Bill Online
  • Pre-Surgical Assessment
  • Request a Medical Record
  • Send a Patient Greeting
  • Wellness Works Website - For BHS Employees & Spouses
  • Worksite Wellness
Berkshire Health Systems
  • Programs & Services
    • Addiction Services
    • Anesthesiology
    • Bariatrics
    • Better Start
    • Cancer Care
    • Cardiology
    • Diabetes Care
    • Emergency Care
    • Endoscopy
    • Healthy Steps
    • Home Care
    • Hospitalists
    • Kidney & Dialysis
    • Laboratory Services
    • Maternity
    • Neurology
    • Neurosurgery
    • Occupational Med
    • Orthopedics
    • Outreach
    • Pain Management
    • Pharmacy
    • Psychiatry
    • Pulmonary Care
    • Radiology
    • Rehabilitation
    • Sleep Disorders
    • Sports Medicine
    • Stroke Care
    • Surgery
    • Trauma Care
    • Travel Medicine
    • Urgent Care
    • Urology
    • Wellness
    • WIC Program
    • Women's Imaging
    • Wound Care
    • Patient & Visitor Information
    • Quality Care & Patient Safety
    • Calendar & Events
    • News
    • Maps & Directions
    • Ways to Give
    • Health Encyclopedia
    • Berkshire Medical Center, Pittsfield, MA
    • Fairview Hospital, Great Barrington, MA
    • Berkshire Visiting Nurse Association
    • BHS Survey Module
  • Locations
    • Berkshire Medical Center
    • Fairview Hospital
    • North Adams Campus of BMC
    • BMC & Fairview Physician Practices
    • Berkshire Visiting Nurse Association
    • BHS Urgent Care
    • Long Term Care
    • BHS Laboratory - Blood Drawing Stations
  • Find a Physician
  • BHS Physician Practices
  • Medical Education
    • Message from Dr. Alex Sabo
    • Internal Medicine Residency
    • Surgery Residency
    • Osteopathic Medical Education
    • Psychiatry Residency
    • Dentistry Residency
    • Medical Students
    • Continuing Medical Education
    • School of Medical Technology
    • Schwartz Center Rounds
  • Coronavirus Information Kiosk
  • Berkshire Patient Portal
  • COVID-19 Relief Fund for Berkshire Health Systems
  • Pay Your Bill Online
  • About Us
  • Employment
  1. Home
  2. Programs & Services
  3. Berkshire Medical Center, Pittsfield, MA
  4. Patient & Visitor Information
  5. Patient Experience Vital Information

Patient & Visitor Information

Patient & Visitor Information

  • Patient Rights & Responsibilities
  • Patient Experience Vital Information
  • Admitting
    • Financial Consent Form
    • Involvement in Care Form
    • Medical Consent Form
    • Notice of Privacy Practices
    • Patient Demographics Form
    • Message from Medicare
  • Appointment Scheduling
  • BMC Medical Interpreters
    • Ana Martin's Story
  • BMC Medical Records
  • BMC Spiritual Care
  • BMC Patient Billing
  • Care Management at BMC
  • Healthcare Proxy Information
  • BMC Visiting Hours
  • BMC Cafe Menu
  • BMC Gift Shop
  • BMC Gift Shop Online Ordering
  • BMC Safety & Security
  • Directions to BMC
  • Free Valet Parking at BMC
  • Give Us Your Feedback About BMC
    • BMC Patient & Family Advisory Council Annual Report 2018
    • BMC Patient & Family Advisory Council Annual Report 2017
    • BMC Patient & Family Advisory Council Annual Report 2014
    • BMC Patient & Family Advisory Council Annual Report 2013
    • BMC Patient & Family Advisory Council Annual Report 2012
    • BMC Patient & Family Advisory Council Annual Report 2010
  • Health Sciences Library
  • Send a Patient Greeting
  • Patient Rights & Responsibilities
  • Patient Experience Vital Information
  • Admitting
  • Appointment Scheduling
  • BMC Medical Interpreters
  • BMC Medical Records
  • BMC Spiritual Care
  • BMC Patient Billing
  • Care Management at BMC
  • Healthcare Proxy Information
  • BMC Visiting Hours
  • BMC Cafe Menu
  • BMC Gift Shop
  • BMC Gift Shop Online Ordering
  • BMC Safety & Security
  • Directions to BMC
  • Free Valet Parking at BMC
  • Give Us Your Feedback About BMC
  • Health Sciences Library
  • Send a Patient Greeting

Patient Experience Vital Information

"The sum of all interactions, shaped by an organization's culture, that influence patient perceptions across the continuum of care." - The Beryl Institute

BMC Patient Experience Staff
Director: Sarah Wright, MSW, LICSW, CDP
Patient Experience Specialist: Jennifer Bailey
Support Services Assistant: Kim French, CAP

Office Hours
Monday – Friday: 8:00 am – 4:00 pm
*Please contact the Nursing House Supervisor for assistance during other hours.

Office Location
The Patient Experience Department is located in BMC’s main hospital building (725 North St., Pittsfield, MA), off of the lobby, next to the BMC Chapel. Feel free to stop in during our office hours or call ahead to schedule an appointment at your convenience.

For more information contact the BMC Patient Experience Department:
Phone: (413) 447-2466
Fax: (413) 496-6818
Email: BMCPatientExperience@bhs1.org 

  •   (413) 447-2000
  •   Email - General Inquiries Only
  •   Email - BMC Patient Experience
  •   Email - BHS Physician Practices
  •   Email - Fairview Hospital Inquiries
  • Employment at BHS
  • About Us
  • 2018 BMC Report on Cancer
  • Quality Care & Patient Safety
  • Berkshire Patient Portal
  • Awards & Accreditations
  • BHS Community Outreach
  • BHS Bloodmobile
  • BMC FY 2018 Community Benefits Report
  • Fairview FY 2018 Community Benefits Report
  • Ways to Give
  • Give Us Your Feedback

© 2021 Berkshire Health Systems

725 North Street

Pittsfield, MA 01201

  • News
  • Privacy Practices
  • Practicas De Privacidad
  • Site Map
  • BHS Privacy Practices
  • Contact Us