Quality Is Important to Us

Quality Is Important to Us
When seeking a home health care agency for yourself or a loved one, it is important to choose an agency committed to providing quality, compassionate care - delivered by highly trained professionals. BVNA strives to always provide the best of care, which is why we go to such great lengths to ensure the competency of our staff and the quality of our services. Some measures of home care quality are listed on the Medicare website as Outcome Measures. You can find ours at Home Health Compare. 

• Home Health Compare - This website from Medicare provides you with information on how well the home health agencies in your area care for their patients.
• The HHQI National Campaign: The Consumer Perspective - homehealthquality.org

The Joint Commission is responsible for ensuring quality in healthcare organizations. Participation in this rigorous evaluation and survey is voluntary. Berkshire Visiting Nurse Association is fully accredited. We participate in the Home Health Quality Initiatives to ensure you are receiving state of the art care. 
 

Patient Satisfaction
Our patients are very important to us. Please ask questions if something is unclear regarding our services, the care you receive, or fail to receive. After discharge from our agency, we send out a Patient Satisfaction Survey. Your answers help us to improve our services and ensure that we meet your needs and expectations. When you receive one, please complete the survey and return it immediately. We like to see the results.