At Berkshire Health Systems, we have adopted an improved model of primary care medicine for our Hillcrest Family Health practice that enhances the efficiency and safety of your healthcare and strengthens the relationship with your primary care physician. It's called a Medical Home.

Hillcrest Family Health is comprised of a physician-led team that includes your primary care physician, a case manager, registered nurses, medical assistants, health educators and other support staff who work together to coordinate all of your healthcare needs.

You are at the center and the most important member of this team. Our goal is to ensure that your medical care is coordinated in one location and you have the education and support required to make decisions and participate actively in your physical health, emotional health and spiritual well-being. Our customer support representative will schedule your appointments in a timely manner based upon your needs and preferences. Even though you are scheduled for an appointment with your physician, other members of your team may consult with you while you here. Your team has access to your health history and work together to support and empower you to take charge of your health.

Appointments: Please call Hillcrest Family Health at 413-499-2051 for routine and urgent matters. If you need an appointment for illness or a symptom we will try to schedule you with an appointment on the same day or within 24-hours. If you need to cancel your visit, please notify us as soon as possible. If you are experiencing an emergency illness, call 9-1-1.

Payment & Insurance: Hillcrest Family Health participates in most insurance plans, including Medicare. If you are unsure whether we accept your insurance plan, please call us, or your insurance provider, to confirm coverage. Co-pays are expected at the time of your appointment. We accept checks, VISA, Mastercard and cash payments.

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