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Frequently Asked Questions Pittsfield, Massachusetts (MA) - Berkshire Health Systems
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Frequently Asked Questions

Berkshire Visiting Nurses Association
Question
Does the agency provide a phone number that patients and caregivers can call with questions and concerns?
Question
Is the agency an approved Medicare provider?
Question
Do the home care professionals educate and partner with family members and other caregivers to care for the patient?
Question
Does the agency assist each family in determining their insurance coverage and eligibility for services?
Question
Does the agency ensure patient confidentiality? How?
Question
Does the agency provide patients with a "Bill of Rights" that outlines the rights and responsibilities of the agency, patient, and caregiver alike?
Question
Does the home care provider stay in regular contact with each patient's physician?
Question
How many years has the agency been serving your community?
Question
Is the agency accredited? This means that their quality of care has been surveyed and approved by an outside accrediting organization (such as CHAP, JCAHO or Medicare).
Question
Is the provider a comprehensive home care provider, capable of meeting all of your home care needs?
Question
What is the provider's reputation in the community?


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