| Fairview Achieves Patient Experience Honor Second Consecutive Year |
| Fairview Hospital Recognized for Providing Outstanding Patient Experience as a Healthgrades 2014 Outstanding Patient Experience Award™ Recipient: Second Consecutive Honor for Fairview Fairview Hospital has announced that is has achieved the Healthgrades 2014 Outstanding Patient Experience Award™. Fairview was identified as providing outstanding performance in the delivery of positive experiences for patients during their hospital stay, according to Healthgrades, the leading online resource for comprehensive information about physicians and hospitals. This is the second consecutive year that Fairview has received the Outstanding Patient Experience Award. To be eligible for the Healthgrades 2014 Outstanding Patient Experience Award, Healthgrades evaluated 3,582 hospitals that submitted patient surveys to the Centers for Medicare and Medicaid Services (CMS), covering admissions from March 2012 – April 2013. Of these hospitals, 3,000 hospitals met additional clinical quality requirements to be considered for this Healthgrades distinction. The top 15 percent of this group, or 447 hospitals, achieved the award. Fairview Hospital is in the Top 5% in the Nation. “The South Berkshire community can be proud of the accomplishments of Fairview Hospital,” said David Phelps, President and CEO of Berkshire Health Systems. “The physicians, clinical staff and support staff at Fairview have made a firm commitment to providing outstanding service to the community, and this national recognition clearly shows how highly the community regards its hospital.” “This kind of honor does not happen by accident. It is the result of a dedicated staff that puts the patient experience first at all times,” said Eugene Dellea, President of Fairview Hospital. “We congratulate our entire staff for this achievement and thank them for their ongoing commitment to excellence.” Healthgrades evaluated Fairview’s performance as assessed by the hospital’s patients across 27 different questions that roll up to ten distinct measures. Ranging from cleanliness and noise levels in a patient room to factors such as pain management and responsiveness to patient’s needs, the measures also include whether a patient would recommend this hospital to friends or family. “As consumers are becoming more active participants in their healthcare, measured performance surrounding the patient experience at a hospital is an increasingly important consideration for patients in choosing where to receive their care,” said Evan Marks, EVP Informatics and Strategy. “Consumers can rest assured that those hospitals that have achieved the Healthgrades 2014 Patient Experience Award demonstrate a commitment to exceptional focus on the needs of the patient during their stay at the hospital.” For more information about Healthgrades, to download a full copy of the report or to get information about hospital and physician quality, visit: www.Healthgrades.com today. |
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