Community Resource Assistance

BVNA Social Work Services

The Berkshire VNA provides licensed Social Work Professionals to assist patients in solving problems that may arise due to illness. Our staff works with the patient and/or caregiver to help patients in resolving:

• Treatment of problems that interfere with the plan of care
• Treatment of anxiety and stress
• Elder at-risk evaluations Treatment of abuse and shame
• Treatment of depression
• Treatment of alcohol abuse
• Assistance with grief and support
• Assessment and assistance with family problems
• Patient and family teaching
• Community agency referral
• Financial assistance and guidance
• Assistance with long-term care placement

Our staff can recommend many community services available to patients free of charge, at a nominal cost or through insurance coverage.

Case and Care Management Services

As part of Berkshire Health Systems, we are able to assist patients in many ways throughout the continuum of care.

• Central intake
• Insurance verification
• Community resource expertise
• Inpatient facility follow-up program
• Free home healthcare assessments
• Customer advocacy
• Customer satisfaction data
• Continuous quality survey
• Outcome orientation
• Consultation and coordination for home care planning