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Marshall Raser's Story

"I was in tremendous pain. It was time to get this fixed."

Too many years of walking the floors at Carr Hardware and too many games of tennis had taken a toll on Marshall Raser's left knee. "It was bone on bone," Marshall said, explaining the diagnosis of his orthopaedic surgeon. "I was in tremendous pain and it was time to get this fixed."

Marshall underwent a total knee replacement at Berkshire Medical Center in October, spending three days on the hospital unit dedicated to orthopaedic patients, and three more days in rehab. Once he was home, the Berkshire Visiting Nurse Association assisted with his care three times a week. Today, Marshall is completing his rehabilitation with physical therapy.

"I've done very well because I was committed to this. I enjoy coming to work every day with my son," he said, referring to Bart Raser, who, along with Marshall, runs the landmark hardware store on North Street. The Raser family has owned Carr Hardware since 1962. "I was serious about therapy because I wanted to get back to my life."

Marshall said he was impressed by every stage of his medical experience. "It was phenomenal," he said. "The surgeon did a great job, but once the operation is finished, the hospital takes over. I came in contact with people who were very well trained and who cared. That doesn't happen everywhere."

Once discharged from BMC, Marshall said that the physical therapists who guided his recovery were deeply committed to his progress. "They took personal interest in me. It's not just a job to them," he said. "We preach excellent service in our own business, and I appreciate it when I see that kind of commitment elsewhere."

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