Berkshire Health Systems - The region's leading provider of comprehensive health care services
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BMC Medical Records

Medical Records - Release of Information
Federal and Massachusetts State law governs who has access to the information contained in your medical records -  and the procedure for requesting that information. As a result, all requests for information must be in writing and must be authorized by you.

A patient, or his/her legally authorized representative, may inspect and/or obtain a copy, or have copies of medical records sent to another facility.

Berkshire Medical Center requires a completed and signed written request and authorization for release of health information form before releasing any documents to anyone, including the patient.

To Request a Copy of Your Medical Records

  • Must be completed, dated and signed
  • We ask that you specify what components of your medical records you wish to obtain. Often, the discharge summary, operative report and history and physical contain the information necessary for your needs.
  • Requests must be specifically signed indicating authorization for the following information: 
    • Psychiatric Care 
    • AIDS/HIV 
    • Alcohol/Drug Abuse

If you have any questions regarding release of medical record information, please call 413-447-2338.

Radiology Films
All diagnostic studies belong to the BHS Radiology Department. To obtain a CD of your images, please come to the Radiology Department on the first floor of Berkshire Medical Center. Federal privacy laws mandate that you bring photo identification with you. If you would like someone other than yourself to either receive or pick up your images on a CD you will need to put their name and address on the release of Information form. They will also need to bring with them a form of identification. For Radiology Film requests, call 413-447-2349, or fax 413-395-7955.

To Submit Your Request Once Form is Completed
Please mail, fax or bring your form to:
Berkshire Medical Center
Medical Records Department
725 North Street
Pittsfield, MA  01201

Medical Records is located on the ground floor of Berkshire Medical Center

Office Hours for Requesting Medical Records: Monday - Friday, 8:00 a.m. - 4:00 p.m.
Closed on holidays

  • Release of Information Requests: 413-346-6739

Release of Information Charges are based on Massachusetts Published Rates

Additional Information

  • If an individual other than the patient is picking up the records, then that individual must have an original signed authorization letter from the patient, along with a photo ID.
  • Please allow up to 15 working days for your request to be processed. If you indicated the option to pick-up, you will be contacted by the Release of Information Office when your records are ready. Two forms of ID are required, one being a photo ID.


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